I spoke with the GM last night... Although he wishes not to engage this forum, he did express sincere apologies for any confusion or feeling of ill will towards his policy's.
He explianed that they run negitive profit margins(out of pocket) for 3 month in the summer in an attempt to keep ALL of their staff employed, and are trying a couple different approaches to avoid taking "across the board" price increases. This winter they don't want to do away with all the great special menus and promotions as they traditionally only run in the summer months. They realized that the "nit-picking" was a bad idea, have stopped the sundry charges, and are exploring other options.
Next, I asked about the the situation mentioned by the poster... The manager in question was him and he had read the complaint on idine. His account is that only 20% of 1 side of the conversation is mentioned in this grievence. That the party in question was finished eating and paid when they volenterily relinquished the table to make room for the volume of people piled at the front door(one of the groups posted here, this was last Tuesday). One member and an aquantence approached him, expressing concern over this dressing up-charge. His version is that she was rather indignant, with no desire for discussion on the matter or to come to an amicable resolution. She had said that she was not coming back, ever, on the front end of the conversation and several times there-in. He added, that he loves his guests and will work with anyone on any issue, mentioning his willingness to do so, with regularity, against his policies on large groups and reservations. He said, "Glenview's kitchen is 850sqft, we're just not equipt to service large groups with out a pre-ordered menu." adding, "we do all the time...but in the best interest of all of or guests, it has to be on our terms. Some people don't understand that. We do what when can when we can, some groups are willing to work with us other's are not."
I hope this brings some clearity.
On a side note, we had the twin Lobster tails... Service and food.... Supreme.
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