I agree that a poster should not be marginalized for relating a negative experience and agree that such posts are helpful. I think though that we sometimes read too much into a response of a different color/ perspective.
Sometimes, "I'm surprised; we've always had a great experience there," just means, "I'm surprised; we've always had a great experience there." It doesn't mean, "I don't believe you" or "no one should believe you". Often, the intent isn't to marginalize the initial poster or to discount another poster or posters' experiences, but to let TOTV readers know that bad experiences from a particular vendor are not necessarily par for the course. When someone posts either a positive or negative experience with a particular vendor, I appreciate learning whether the experiences of others were similar.
Take for example a particular plumber. I think virtually 100 percent of posters who have used him have reported negative experiences. No way would I use him. Havana. More negative than positive posts. I might try it, but not with first-time out of town guests. Cane Gardens. A few negative experiences related but more positives than negatives and positive experiences myself. I'll go back. Glenview. Positive experiences myself, but several reports of negative ones. If I have a negative experience, I am more likely to speak to manager rather than chalking it up to just one bad deviation from norm.
The posts about negative experiences were helpful. The posts about positive experiences at the same establishment were helpful. Neither marginalizes the other. I just see more of the canvass.
Am I wrong?
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