As I said in another post, I work at A-White. I'd like to apologize for the poor service that you recieved. I will pass this complaint on to the manager and owner, since this is definitely not accepted practice.
On the other hand, let me explain how we work. Because we are a small shop, often with only one or two people there, we grab lunch whenever there is a momentary lull. Depending on classes or traffic in the store, we sometimes don't get a chance to eat till 1:30 - 2:00. For some reason (perhaps club meetings in The Villages) we usually have a big influx between 11:40 and 1:15, just as our morning classes are ending and the afternoon ones are beginning. We do eat at the tables in the main part of the store, because there is nowhere else to sit and eat. However, we are expected to greet every customer who walks in the door, even while we are at lunch. Since many people know what they want and where to find it or are "just looking", we may not get up until we are needed.
Apparently that did not happen in this case, and all I can do is apologize and promise to pass it on to management and to other workers.
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