I was just in A-White Sew & Vac yesterday and received excellent service.
I think 2 things went wrong here: the customer asked to be called "if the repair was expensive." To some, a $100 repair bill is reasonable and to others it is expensive. I believe the customer should have requested a call as soon as the "diagnosis" was made to be advised of the charge. And A-White should have called the customer and advised what the total bill would be before they proceeded with the repair, whether or not they had been requested to do so.
If either of these things had happened, the customer could have made an educated decision on whether or not to proceed with the repair or simply buy another machine elsewhere.
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