[islandgal]

Tuna 51,
My neighborhood has been going through this procedure for quite a while. These are homes that closed in 2006.
Roofing is covered for five years from the date of your closing.
First we called the Warranty office (753-6222);

then as directed, called Owens Corning (1-800-766-3464) to get
a claim number for Batterbee (the company that originally installed the shingles)

Batterbee comes to your home to inspect your roof. 352-748-6300.
Batterbee sends findings to Owens Corning and you will receive a reply from Owens in 3 or 4 weeks with a Claim No.
You call Batterbee with the Claim No. to get the ball rolling on the repair. (Owens has sent their own reps here twice to do some of the inspections.)

If there is damage, it is repaired (some of us are still waiting for the repairs) and then Owens Corning sends a check
to you made payable to you and Batterbee for you to co-sign and give to Batterbee for payment of repair after the job is completed.