Quote:
Originally Posted by r_foye
After spending a couple of years reading this forum I decided that when I bought my new home in TV I would probably use Citizens Bank after all of the positives I read here. Flash forward to today when I was supposed to have the documents in my hand to sign for a closing tomorrow. Sometime around 2pm Eastern time it was determined after mutiple phone calls that there was going to be no closing tomorrow and In fact nobody seems to know when there will be. The loan officer ( who shall remain un named) has screwed the pooch so badly not even the banks vice president has an answer. So here I sit in California with airline reservations for Tuesday of next week that are pretty much worthless pieces of paper because there is no point in coming to TV. It seems Citizens isn't the efficient machine they were made out to be. Oh well, live and learn.
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If it was a newly constructed home and they gave you a closing date, read your contract. It should be spelled out what they will do to make it right for you. Our contract stated they would put you up, which meals they would pay, etc. We used them and it was a flawless transaction.