Sometime ago, we left for an extended period and received an obscenely high water bill to the tune of hundreds of dollars more than usual. We have someone monitor our property including the irrigation system and landscaping. Regarding the big bill, we contacted the water company and the first response from the agent that took the call was that we probably had a leaky toilet. After diplomatically adjusting from that insult to my intelligence, I assured her it wasn't the case and requested a water company representative schedule a visit to our home.
He checked for leaks, the meter, and all systems. No leaks, no problems. I believe they subsequently changed the meter. Billing returned to normal. One suggestion (excuse) was that while we were away, lightening may have struck nearby and caused electronics in the sprinkler system to add multiple water times. I rejected that theory immediately for many reasons.
Bottom line......I paid the bill. I have a recollection of another thread on TOTV where other Villagers occasionally receive extra high bills that appear without convincing explanation. I haven't heard of anyone getting an adjustment.
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