Quote:
Originally Posted by Talk Host
The other day, my wife and I were sitting in the waiting room of a medeical specialist in Tampa. She had the appointment six months in advance and we devoted the whole day to the appointment.
At 1 1/2 hours past her appointment time she asked at the desk how much longer it would be, the answer was "however long it takes." Then they slammed the glass window in her face.
There were about three others in the waiting room as well. We had no idea if they were ahead of us or not.
As I sat there and looked around, It occurred to me that if there were a national mandatory health care program in place, that room would be filled to the gills. How long would our wait have been then.
As it was, after about 1 hour 45 minutes we left without seeing the doctor. As you might guess, the office staff didn't give a rat's ass.
JLK
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Talk Host:
Over the years, I've had a couple of experiences with front office personnel in how they handled their duties. I would talk to the doctor directly and inform him/her of your treatment by the front office personnel.
In one case the doctor informed the office person that I was to be treated extremely different in terms of addressing my concerns. They did not do their job properly and the doctor told them so. They was a great deal of respect shown to me as they knew I would complain if treated this way again.
In the other case, the doctor supported his front office personnel and I was considering going to a doctor that was more understanding.
I feel the front office is a reflection on how the doctor treats his/her patients. If the doctor supports his front office personnel especiallly if their behavior was rude, the he/she is uncaring caring about their patients.
It is unfortunate in today's time that a doctor has only ten minutes before they feel they will be losing money when examining a patient. I always have my questions ready. They also feel their time is much more valuable than yours so your wait time can be excessive. I consider my time just as valuable as theirs.
Several years ago, a friend of mine that had a son who is a doctor told me that a big concern of doctors is that one patient if unhappy would spread the word and affect the amount of patients that would come to them. I don't know if that is true in today's time with the shortage of doctors.
I wish that your wife will get the needed treatment in a timely fashion and not be subject to addition indignities.