Service contracts are very confusing to consumers.
We paid for over $200 for annual maintainance on our heating and air conditioning system. On one visit they announced that we needed to have our coils cleaned at a cost of over $200. I thought that would have been covered. It wasn't. The original contract was just to find other problems that cost money to repair.
We had an extended warranty on our GE appliances. The dish washer began leaking. When my wife called for repair, they told her she had to examine the machine herself and tell them exactly where it was leaking. She couldn't tell, EXACTLY, since it is built in. They told her that it was likely the seal and that wasn't covered and they wouldn't be sending anybody.
JLK
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