Talk of The Villages Florida - View Single Post - Bisque Refrigerator w/Freezer Drawer on Bottom
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Old 11-20-2010, 03:58 PM
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I’ve changed my recommendation. DON’T BUY THIS MODEL (Kenmore 7101) Bottom Freezer French Door Refrigerator. It has a design flaw. The ice maker in the freezer drawer dumps out fresh ice cubes when the drawer is open and the pull out door (which holds the ice bin) is extended. The ice falls behind the drawer were you can’t reach them and all over the kitchen floor. I’ve complained to Sears several times over the past couple of weeks and they tell me this shouldn’t happen and I should check my owner’s manual. Finally they sent a repair tech out last week to see if a sensor wasn’t working properly. He looked but couldn’t find a sensor. He called home office and they informed him that there wasn’t a sensor to prevent the ice maker from dumping with the door open. There is a sensor that tells the front panel that the door is open but it’s not tied in to the ice maker. He wrote in the repair ticket that dumping out ice with the door open was “normal operation.”

I bought this model two months ago on sale. It’s one of the few Sears refrigerators available in Bisque. It was originally $2,000. I thought I got a good deal at $1,500. It’s now being sold in store for less than $1,000 and that model is no longer on the Sears web site. Does anyone here really believe Sears didn’t know there was a design problem with this model? And yet they continue to sell them in their stores.

I told Sears to pick this one up and bring me a side-by-side. They said they’ll be here tomorrow (Sunday).
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