This is an update to my earlier post about my laminate floor install last week. The salesman who sold us the laminate floor came back yesterday afternoon for the balance. He told me instead of complaining to him that I should be writing a letter to the Morses about the poor finish on the slab. He said they should have charged me $500. My response was that if they had actually done the job properly, I would have paid $500 but they put less than an hour into leveling the floor, that areas were still not level, and that they hadn't even earned the $300. I wasn't looking for an argument, or a reduction in the final price. At this point, all I wanted was a simple apology for a job that could have been better. According to the salesman, this crew has done over 1,000 jobs and we're the first to complain. Yeah sure!
George
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