[bluedog103]

I ordered Direct TV a couple of days ago. Sales rep assured me the installation fee would be $19.99. I told him I didn't want it on the house or my roof. He said that would be no problem, he'd note that on the installation order.
The tech arrived this morning and told me the included "professional installation" didn't cover a pole mount. Said that would cost me an additional $150, $75 for the pole and another $75 to run the cable about 6 ft. I balked and called customer service. They said that it was a valid charge and there was nothing they could do about it. I told them to cancel the install. The switched me to another rep who offered to give me a $50 credit to ease the pain. I then agreed to have the service installed. I asked them to verify what was included in the package. When I mentioned one item Cinema Plus, which I think is Direct TV's version of On Demand, the tech started waving his hands. He wanted me to know that for Cinema Plus to work there would be yet another charge for him to run wiring for that feature. I think that charge was $50, I'm not sure if that was total or per TV. In any case that was the straw that broke the camels back.
I cancelled the installation, even that took awhile because they kept switching me to different reps who apoligized and tried to talk me into staying with Direct.
I thought Comcast was bad, no I know Comcast was bad but I expected something different from Direct TV. Seems like they're all the same.