That bugs me too
Office nurses who act like that drive me crazy and it seems there are many who love to wield the little bit of power allowed them. I've experienced this many times. What's even worse is when a receptionist decides she is qualified to give medical advice.
Having physician relatives, I know it is possible that the dr. isn't fully aware of what Nurse Ratchet is doing in his name, being mean to patients. I would put in a call to the dr. and say I need the dr. to call me "at his convenience".
Surgeons do get called in to do emergency surgeries, but it doesn't seem unreasonable to me in your case for Nurse Ratchet to have called you and the other patients on the schedule, to tell you the situation. I think some like to see a person squirm.
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