I've had a couple of experiences with doctor's office staff and they are as follows:
1. When I complained to the doctor, he immediately starightened out his office staff so they would be more receptive to his patients.
2. Another doctor defended his staff as he stated he controlled what they did and he changed the schedule.
I would go into the details but this post would read like a novel. I have found most doctors are sensitive to their patients as they do not want to lose business. They also don't want a patient to go around town badmouthing them.
The others kind of doctors feel their time is the only concern they should have. They run their office with an iron fist ad possibly intimidate their office staff to follow rigid guidelines. Today's doctor seems to only have ten minutes to give each patient so it behooves one to be an advocate for their own health and have your questions ready. Once you leave their office, it might a long time to get an answer to your question.
IMHO - If a doctor does not want to give a reasonable response to my needs, then it is time for me to look for a doctor that will.
