I'm glad to hear from Villagers about "problem" contractors. I just wanted to tell all that I had a terrific experience with a heating and air conditioning company here in TV. I was having a problem with my heating system and called M&S Air Conditioning. One of the owner's, Steve, showed up a short time later. We went over my problem and he checked a few things out. He then explained what the problem might be, but needed to isolate the issue to the thermostat or the furnace. He layed out a plan for me to help determine where the problem was and checked the heat coming from each vent. All in all, he spent about a half hour with me. When he was ready to leave I asked how much the charge was, because I was made aware of the service call charge beforehand. Zero. Nothing. Steve even refused a tip I was offering for his time. As it turned out, the thermostat was bad and it is being replaced by Lowes. I would definitely call M&S again. Apparently, they are not out to take advantage of folks.
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