I have been a receptionist in a medical clinic and had very good training! I will say that some days things happen that are out of our control. However...that being said there can also be soddy office practices as well.
I have also been a patient and recipient of poor "customer service" in a clinical setting. These individuals need to know how we feel about having to wait. We can tell them (nicely) in person AND follow-up with a letter to the office manager as well as the doctor--outlining exactly what happened and how we too should feel our business of being there is important. If people would do this in a respectful manner---sugar gets us further than vinegar---change may come about.
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