[Larryandlinda]

We found the following with a short 'Top Ten' list years ago we had copied and posted behind our counters and registers, and bathrooms for staff members to see and practice.
Why not make some small copies and hand them out to places that could benefit?
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Giving your customers the VIP treatment - to meet their needs and keep them coming back - is the cornerstone of any small business. This can include subtle touches, such as the simple words and phrases you use when dealing with customers.
The key point, and this should be common sense, is to get rid of negative statements and replace them with positive.
1. I don't know - I'll find out
2. No - What i can do is....
3. That's not my job - This is who can help you
4. You're right, this stinks - I understand your frustration
5. That's not my fault - Let's see what we can do about this
6. You need to talk to my manager - I can help you
7. You want it by when? - I'll try my best
8. Calm Down! - I'm sorry
9. I'm busy right now - I'll be with you in a moment
10. Call me back - I'll call you back


We have had some great experiences in The Villages with most establishments, especially Publix, Crispers, and Ace in the Southern Trace area.

When we get exceptional service we threaten to report them for their good efforts, though we are far behind, but we get names when we remember.



Happy Shopping!

L and L