I find customer service runs hot and cold here. Have had some excellent experience and some not so good. Sometimes that not so good comes from management when I voice a concern or objection. I try to seek out a manager as it is even more so their role so insure that the customer is always right. I have gone round and round both of our department stores trying to find someone to take my money for a purchase. Bet I would get more attention if I just walked out with it.
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