Beware of Priceline
I have used Priceline several times, bidding from my home computer. Priceline has a new app for the iPhone, and that's where the trouble began. I bid on a hotel in Chattanooga for the same night, and after I'd initialed and given my payment info, the app came back with "Houston we have a problem". That stayed on the screen until it timed out. I assumed it did not go through, and entered another bid 5 minutes later. That bid went through quickly. Of course, I ended up with two rooms, same city, same night. When I discovered that had happened I immediately called Priceline customer service. I've talked to several "customer service" reps, and they all have no authority. I started looking at customer complaints in the internet, and Priceline has hundreds of complaints going back to 2000. It's the same response from Priceline on ALL the situations. NO refunds, no senior management to talk to, etc.
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