Just to update; After calling and talking with the salesman this morning the service department called and made a fourth appointment. A service technician did come just a few minutes ago (45 minutes early) and did the annual check.
I really like the system. It's a Puronics water purifier, not a salt softener system. The water tasted better almost immediately. It's customer service that was my complaint. Hopefully, properly chastised by the salesman, they will do better in the future.
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Darien, CT 1944 - 2004, Stamford, CT 2004 - 2007, Topsham, ME 2007 to present.
Will be a Mainer  (Maine-iac?  ) roughly from April to November and a Villager  from November to April. 
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