Voice quality must be dependent on what Internet Service Provider you are using and the connection speed. We have CenturyLink DSL and we also have CenturyLink land line service. In our case, the quality of the voice using Magic Jack is crystal clear and much better than the voice quality over our land line. Maybe we are just lucky that it works so good on our computer.
Sorry to hear that some of you are having poor service. I guess there are a lot of factors that affect the service quality.
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