[cybermuda]

I set up my CenturyLink account to be paid direct from my bank account

Or I thought I had - I filled in their form and sent it to them with a cancelled check and never heard back that there was a problem

Only when my December bill went unpaid, and they slapped on a $5 late charge, did I realize that CenturyLink had not processed the form.

When I called them to see what had gone wrong they said that they could only set up a direct debit for the phone, not just their internet service. They had no answer as to why they didn't contact me to let me know this.

Customer service?