I have solved this problem with my rental property here in Illinois, yard guy destroyed a sprinkler head by running over it with his trailer. He gave me the run-a-round you are getting ("HE WOULD FIX IT"). He had installed the system 2 years ealier, so I knew he was qualified, just not being prompt in repairs. I was very patient, finally just contacted him, informend him that I would be getting a bid to get it repaired and have the bill sent to him.. I had waited long enough, NEXT day he had a guy out and was repaired by noon the next day. Just my 2 cents I hope it helps
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