[skyguy79]

Even though one has purchased at home service, there are some problems where computer companies cannot or won't provide at home service. That would be a last resort service for them to provide it.

I had a problem about 3 or 4 months with my HP laptop and after speaking for much too long to outsourced technical help, I then insisted on it being elevated to advanced support which happend to be in Canada. After explaining everything yet again, I was told that I would have to send my computer in to them. When I complained that I had at home service I was told based on my description of the problem that at home techs did not have the hardware diagostics capabilities required. I was also told that I would have to wait for a package to pack my computer in, which was shipped to me by overnight express. The next, day shortly before the package arrived... my computer miraculously stopped the irradic behavior that I called about (???) and it has only happened again a few times.

To make a long story short, I guess what I'm trying to say is that if you purchase an at home service agreement, you won't always get home service like I didn't. The explaination given me made reasonable sense, but it is disappointing when this does happen. I would also bet that it's not just HP where this happens, but it probably can happen with any computer you purchase. Thanks goodness they don't use the same computers to get the space shuttles up and back that they sell to us!