I have a dell desktop and got the extended warranty. A couple of months later, I had a power surge or something. Computer wouldn't even power up for me. I called Dell 9-21-07 and we went through a diagnosis over the phone with them. Had to take the tower apart and check this, that and the other thing. They came to the conclusion that I needed a new mortherboard and shipped it out next day. They got in touch with "Banctec On Site Service Provider" and had a representative call and set up a date to come out and put in the motherboard for me 9-24-07. Then he sent them back the old motherboard. (This was here in the Villages)
When I lived in NC I had my harddrive go one me. Where I lived they didn't have service company to send. So they sent me a new hard drive and I called them when it came in and they talked me through the process of installing the new one. Then I had to send my old harddrive back in a prepaid package so as not to be billed for a harddrive.
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North of Pgh and OBX
Last edited by obxgal; 02-04-2011 at 03:33 PM.
Reason: additiona information
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