I think the road to rudeness starts out at an early age. As we get older we get bolder and maybe think we can push people around a little. Those people we push usually are waiters, waitresses, grocery store cashiers, airline ticket agents, etc.
I have, on occasion and in the past, been rude. I have also been the victim of rudeness. Some of the same people I mention above can be rude. When they are I simply say" are you always this churlish or have I done something to offend you?". Another response is give them a big smile and thank them for their help and wish them a nice day.
As to my rudeness, I have learned to hold my tongue. Sometimes dealing with a
rep on the phone after a long list of robotic menu selections I tend to be a little testy. I explain to the rep I may be frustrated but I am sure he/she can solve my problem.
I also believe rudeness breeds rudeness. That is borne out on this forum.
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