An update.... a complaint was lodged with the company's number on Saturday. Surprisingly, they called back this morning and after a lengthy and heated conversation, the local area supervisor promises to get with the company owner and determine a resolution. Time will tell..
If they do come through with an acceptable resolution (fair value reimbursement for the excess charges), we will let you know.
In the meantime, and it's true of this company and all others you do business with around here .... get an estimate in writing beforehand and don't pay upfront for any work.
In our case, they did work without authorization and then charged an exorbitant amount. Had they given us an approximate estimate, we would never have agreed to the work. In our neighbor's case, he authorized them to proceed but was not given any type of cost estimate and he paid dearly.
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Maryland (DC Suburbs) - first 51 years 
The Villages - next 51 years 
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