[redwitch]

I think that it really depends who is posting. If it is a newbie and it is their first post, we tend to have some serious doubts about the post, thinking it is really a rival rather than a genuine complaint. This is especially true if we have had good experiences with the restaurant or contractor or whatever.

If it is someone who has posted previously and seems to have a valid point, we may point out that we did not have a problem so that the business has a chance. Everyone is entitled to a bad day and to make mistakes. However, if we simply chalk up every bad incident to a bad day, then we never know if there is truly a problem or to watch out when using that service. In the case of Cody's manager, it really sounds like there is a problem -- too many have stated similar-type incidents.

So, here's vote for keeping the comments going -- both good and bad. We just need to be careful to not beat up on someone because they're new. It is easy to state an opinion without making someone feel bad.