"Once a Year" is an enigma. The owner has the business savvy to develop an idea of combining a bunch of much needed services into one package for a very reasonable price. He has provided the customer with the choice of
buying any of the services separately and the price remains reasonable. These are services that most of us in The Villages need and want. I've been a supporter of his business and, in general, am a happy customer. We too have had a problem with our grass dying. We are also told that they will replace the sod. We too were given a date and then had it moved back four weeks. That's not making us happy, but we are reasonable people and know that weather plays a factor. Not a big deal. BUT, I have asked to talk with the owner several times recently and cannot get him to return a call. I've even told the person who answers the phone that I'm a relatively happy customer and would appreciate a call back. After several such requests I've said that I feel that he is being disrespectful to a customer who wishes to continue buying his services. Still nothing. Just for clarification, I buy mowing services, pest indoor and outdoor, termite service, fertilization of lawn, scrubs and palms, weed control, hedge and palm trimming, etc. I guess just about everything except the Sprinkler service. So we aren't talking chump change. What would cause an obviously intelligent man to refuse to talk with any customer? According to the Better Business Bureau, he does not readily respond to their inquiries either. Maybe he's one of those cowardly types who just waits for his problems to go away on their own. I'm beginning to question how he has remained in business for 17 years. Wake up Kenny Smith, people want to use your services. Show them the respect they deserve.
|