Talking of Staples:
I was there last month and a gentleman at the counter was collecting his laptop, which he had brought in to be de-virused.
They handed it over, and he was insistent that he had also brought in the mains adaptor.
They swore that he hadn't, and so it went on, to and fro, for about five minutes.
Eventually he picked up his laptop and headed out of the door.
Half a minute later he was back, saying he'd just found the adaptor on the back seat of his car :-)
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