Talk of The Villages Florida - View Single Post - Cody's - manager needs to get a new job
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Old 02-27-2011, 09:57 AM
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Quote:
Originally Posted by cybermuda View Post
Three of us went to Cody's yesterday evening for the first time.

We arrived at 18.08 and were given a "flasher" and told the wait would be 20-25 minutes. We went to the boardwalk (not over the bridge) and returned to the front entrance after 10 minutes to wait. After 40 minutes I went in to check what was taking so long, and was told I was not even on their list.

I pointed out that I had been given one of their "flashers" and asked for the manager. I explained what had happened and he walked off, totally unconcerned, without saying a word.

We left and, on the way out, I told the Greeter what had happened (we had been chatting earlier while I waited) and that we were finding somewhere else to eat. He rushed inside, and immediately arranged with the Reception for us to have a nice table. Our server came to take our drinks order and said that we had just missed Happy Hour - it was 19.05 by now. I explained what had happened, and she came back with two-for-one drinks.

So the staff at Cody's saved the day, while the manager did absolutely nothing and should find himself a job more suited to his lack of people skills.
I had the same experience with the "flashers" at another restaurant last year when it didn't go off after 40 minutes and the staff told us it would be a 20 minute wait.

It turns out the front desk had written the wrong phone numbers for the flasher and that's why it didn't go off.

They did try to accomodate us but it ruined our afternoon. It is probably the only restaurant I won't give a second chance to as I tend to believe that any restaurant can have a bad night with making someone happy.

Just sayin...........