[BogeyBoy]

I've used Bates on three houses over the years. (Still using them on 2 houses.)

I can only recall one time when they did not show as scheduled and they called me to let me know in advance.

They have responded every time I called with a problem. They even showed up twice for problems that I don't think were covered - one of them was mice.

Of the three of you with the issues - are all of these problems recent?

A side note: I had to visit the Bate's office once. I can tell you I wouldn't be able to work there for one day, the chemical smell would do me in in a hurry.