tomcat, sorry to hear about your pup's problems.
Several things come to my mind from reading your post. The most probable cause of your dog's swollen/infected feet is standing in urine, which will burn the pads of a dog's feet. Walking in feces can cause infection. Another possibility is standing in the cleaning solution used to sanitize the kennel. Some kennels use a combination of water and bleach to sanitize, which is fine if the dog is removed from the kennel and it is allowed to dry before the dog is put back inside.
In any case, if your dogs were being cared for properly, the staff should have noticed a problem with your dog's feet and promptly contacted your vet.
Another poster said they took a tour of the place and none of the dogs in the runs were barking. That is most unusual, and yes that would creep me out, too. The dogs should have been barking loudly and excitedly if someone came through because they want to get out and are trying to communicate that (get me out).
Mr. K9 and I used to own and operate a dog boarding and cageless daycare facility before retiring and I speak from experience.
This was an old post of mine concerning boarding dogs:
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Before you board your dog in a kennel, listen to see if they ask you for proof of vaccinations and other precautions (like worm tests) are required. Then, ask them how that is enforced and how they keep up-to-date records with their doggie clients.
Find out how many times a day the dog is taken out of the kennel/run and actually taken for a walk outside.
Will the establishment give your dog food that you provide in lieu of feeding their own brand? A change of food can upset a dog's stomach.
If you board your dog at a veterinarian, be sure that the boarding dogs are kept in separate rooms from the other dogs. You don't want your dog in the same room with dogs that are at the vet because they are sick.
Dogs get very bored, frustrated and nervous when they are in a kennel, especially for a long period. They don't understand that you will be returning for them. They are surrounded by other unhappy dogs that bark constantly trying to tell someone to let them out of "jail". Dogs that spend a long time in a kennel will often forget their housebreaking manners, and suffer emotional trauma for a long time after coming home. The emotional trauma could cause vomiting and diarrhea for several days.
It is not good for a dog to be in a kennel for extended periods. That is why rescue groups find foster homes for dogs until a permanent home is found.
If you can find a "cageless" facility with a large play area that would be best. However, when the dogs are loose in a playgroup they must be monitored 100% of the time. Ask the ratio of "monitors" to dogs, it shouldn't be less than one person for 15 dogs. Dogs should be separated into playgroups according to size and temperment. (Old dogs and young puppies, even though the same size, are not good companions, and timid dogs with rambunctious dogs is not ideal, either. And, you never want your little dog in with big dogs -- accidents happen). The dogs should be put in separate kennels for sleeping and eating.
If you choose to keep your dog at home and use a pet sitter, the dog will be very lonely.
Instead, find someone who stays at home (doesn't work full time) and will take your dog into their own home. Before you take him to his new home-away-from-home, let him stay with that new person in their home a couple of times for 4 hour periods each (yes, you will be paying for that). This way, the dog learns that you will be coming back to pick them up, and they also get to know the person that will be caring for them. This way, you can be sure that your dog gets along with the caretaker and any other animals in that household. If your dog is not eager to return to the caretaker after a couple of 4-hour test visits, then find another caretaker.
When you finally leave your dog, take along their own bed and something that is familiar like a favorite toy, or their regular dog dish. Also take something that smells like you, like a t-shirt that hasn't been washed or a sock that needs laundering. Give the caretaker your dog's regular food, but don't just hand over a big bag of food. Separate each meal into small baggies. That way, the caretaker will know how much to feed your dog at mealtime.
Hope this is helpful. Let me know if you have any questions.
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 K9-Lovers
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