Quote:
Originally Posted by tomkat
I recently picked up my dogs from a two week stay at the Village Paw Spa on Rolling Acres Road and was horrified to find one of the dogs in terrible shape. I immediately rushed the dog to our Veterinarian who diagnosed him with a 103.5 degree fever, severely swollen and infected paws, and an extensive and painful skin infection - all of which the dog didn't have before being dropped off at the Village Paw Spa facility. It's my Vet's opinion, based on the dogs condition, that the dog was neglected. Additionally, I had given the Village Paw Spa very specific written instructions regarding the dogs care and authorization to coordinate with my Veterinarian if that need should arise. At no time during the two week stay - even when the dogs condition worsened to a point where it was obvious that there was something seriously wrong - did anyone from the Village Paw Spa contact the dogs Veterinarian for advice or treatment...nor did anyone call me to advise me that he was ill. I'm horrified by the care - or more specifically, the lack of care - that these dogs experienced while at the Village Paw Spa. I would not recommend this facility.
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Usually when I read about a poster receiving unsatisfactory service, I think "there are two sides to every story". But not this time. In this case, I think that TomKat has every right to be upset and that his dogs were abused by Village Paw Spa. I would be beyond furious. I am so sorry TomKat, for you and for your dogs, that you had to endure this.
I am so glad that you posted this, so we can all warn our friends. I hope that Village Paw Spa pays your entire Vet bill. I feel so badly for you. Good luck to you and your dogs.