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Jersey villager is right on. I agree and all who do not are living in a world were deception and hope has the possibility of replacing reality. It is not wrong to hope for the best but give this poor lady our compassion that she deserves. We all done things that place trust in our fellow mankind and that trust has been let down. We should not blame the victim. As far as insurance claims you need proof for everything including receipts. My wife had some valuables stolen from a locked vehicle and the paperwork was like an audit from the IRS. Like my wife, She will not get what she lost back in monetary terms at all. The system works against her. Please have some compassion for this THEFT. My heart goes out to her. People who say let this be a lesson to learn, I can only hope they do not have to learn a lesson like this where they true are victimized by mankind. We who have so much of life experiences and so called education of hard knocks, need to not lose are compassion, understanding, and caring for our fellow mankind. Just put your self in the others shoes before you blame. I am as guilty of this as the rest of us if not more because of being opinionated.