I think if you do not have access to free help on a windows machine you should think about the MAC. I think of it as a machine for users who have to be self sufficient in keeping the machine running. As mentioned you can also go to the Apple store for help. You may have to pay for the help but you can get good help. I do not like to purchase extended warranties but on every MAC and Windows laptop I have purchased I did get the extended warranty and I did get my money's worth in using the warranty. I probably would not get a warranty on desk top computer, but I think the lap top is more usable.
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