Unfortunately, I would have to concur with this assesment. Tomos tends to operate in new neighborhoods by word of mouth. This is fine until most of the work in the neighborhood is completed and no more referrals are to be had. Then he sort of disappears and concentrates on new neighborhoods. You will probably be fine if all of your work and any callbacks are complete before he moves on. However, don't expect much service (or your phone calls to be returned) once your neighborhood is complete.
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