Quote:
Originally Posted by ladylake1
Went to TVH with severe tachycardia. Had to wait one hour until finished with insurance and finally got seen. Totally unacceptable.
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I usually don't contribute, but I couldn't resist the need to make a correction. No hospital may ask insurance information or request a co-pay prior the patient being seen by a medical professional (Nurse Practitioner, Physician's Assistant, or Physician). This is the law.
You memory may be cloudy about the details because you were under stress, but, by the registration clerk you were only asked your name, birthdate, and reason for presenting to the ER. The triage nurse asks more questions of a personal nature within the triage room. After the patient is seen by a Provider, then the secretary may ask for your insurance card and for your co-pay.