My guess is the stools you ordered were not in stock at their warehouse and were in an incoming shipment, and the store had sketchy info on final delivery. There's no excuse for bad communication, though, and that I would also be upset about that.
The stools I ordered from this store were delivered to the store, and I arranged to pick them up there myself and received them in about about 10 days. The 10 days were due to the custom covered cushions.
Did they check to see if the chairs you ordered were immediately available, or that you might have to wait for the next import shipment?
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"They that can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety." -- Benjamin Franklin, Historical Review of Pennsylvania (1759)
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