[logdog]

Originally Posted by l2ridehd

Has anyone run across a company with worse service then comcast? I have had the unfortunate please of needing service and they are just impossible to deal with. You can never get to an agent, just endless phone loops and when they finally say "let me connect you to the next available agent, 100% of the time I get to "due to high call volume you will need to try your call later, goodbye" I tried going through that maze 31 times yesterday and never spoke to anyone. I finally hooked up to my air card and tried there "chat" to get support and was dropped 3 times. I finally looked up their CEO and sent him an e-mail and told him the service was worse then horrible, it is despicable.

Today I mentioned this despicable experience to several different people and the 100% response was "well let me tell you about my terrible experience with them" How do they stay in business? They are the most frustrating company I have ever dealt with. I am going to find an alternative.

Well let me tell you about my terrible experience with them... seriously.

They've cut my connectors, reconfigured my modem so I couldn't get e-mails for several days at a time, switched out their inadequate DVR box 3 times in a year and then tried to charge me for this, outages that go on for hours at a time, and the poor customer support that makes getting resolution an all day project.

I switched to DirecTV and now get a more functional DVR, better picture and more HD channels. After the promotion period, it will cost a little more than Comcast but well worth it. So far (knocking my head on wood), I haven't used DirecTV customer support. But surely they can't be worse than Comcast... can they?