Well my husband and I have been there several times already. First time yes was disorganized but it was the second day of the "soft" opening. As time goes on I know it will get better. Tried some of the salads they were giving free tastes of and wow they were great! Husband had Meatball sandwich and it was really good. We have had pizza a couple of times now. LOVE the thin crust, sauce on the pizza we had the second time was better than the first time. So close for us and the quality of ingredients was wonderful so fresh! We will keep going back. Given them a few months and I am sure they will be operating more smoothly. Everyone was very friendly and helpful and concerned on how we liked everything.