We ate at JR last Saturday afternoon about 4:00. It was a little busy but not bad, two waitresses were handling all the tables while two others (a guy and a girl in uniform) sat at the counter just talking, I figured they must be on break but was strange they were sitting there.
The good: While waiting for our order a Beegees disco song came on and they turned the music very loud and the guy and girl got up from the counter and stood in the middle of the room and started clapping their hands and dancing around, it was pretty cool.
The bad: We had several.
After waiting about 15 minutes for our order, I heard the cook yell 'order up' and watched our food sit at the window for several more minutes while our waitress seated many customers and took a few orders, she seemed totally oblivious to what was going on around her.
After delivering the food I asked the waitress for ketchup for the fries, she came back with a small cardboard dish and was pouring ketchup into the dish as she walked, I thought, that's not a bad idea for dipping. However the bottle was almost empty and she left hardly any ketchup, I asked for some more but she never returned, so I went to the counter and asked another clerk for some ketchup.
My wife had requested mustard on her burgers and they arrived without any, so she asked the waitress. The waitress did finally return with mustard in a small paper cup, but by then she had already finished one slider, and my wife is not a fast eater.
Later I had to ask for my check and when our waitress brought it I asked if I pay at the cashier and she said no, I must pay her. I then noticed that our $12 order had only 70 cents deducted and we had given her a 10% off LSV coupon. She went to the manager and then retured to inform us that my wife's sliders, fries and a drink was on sale and they don't discount sale items.
As I was getting out my money to give her, the manager came over and told her to go outside and start helping. After about five minutes of waiting and she still hadn't returned, I walked to the counter and asked another waitress if she could take my money, she said no, it had to be my waitress. Then after a few more minutes I saw the manager return so I asked him if he could take my money because I wanted to leave. He then went outside and got my waitress who came in and took my money.
Needles to say, Johnny Rockets has gotten the last of my business and in fact, we ate twice at Steak & Shake and it was great, both food and service.
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