Quote:
Originally Posted by loonlovers
Normally, I don't jump into the discussions about TV restaurants because every dining establishment has a bad day but Johnny Rockets review is the exception!
Hubby and I "ate" there the end of last week around 1:30 and enountered the worst service we've had in The Villages. I spoke with a manager (seemed there were three on duty) and expressed my polite displeasure with the long wait. He acknowledged that the service was terrible and that they were experiencing many problems. He stated that the standard "14 minutes" (I interpreted that to be from the time the order was placed) and today the number of minutes about "40 minutes." He said he couldn't find the words to adequately apologize but stated a new manager had come on staff to weeks prior to clean up operations and "it wasn't working". Our waitress was fine...the issue was with the cooking staff.
When our order finally arrived, the food the good but by then we'd lost our appetites since we drank the milk shake that had been sent 30 minutes before our meal arrived! There were other customers who were as dissatisfied as we were. As we were leaving, new customers arriving were being warned that there was at least a 20 minute backup on food orders.
We hesitated going into Johnny Rockets that day because we remembered the negative discussions on TOTV in the past but decided to give it a chance anyway. Bad decision...we will never give it another!
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Same for us on the bad service. Our first visit in 2005 was pleasant, good waitress, decent time on food arrival, but the other times wasn't as pleasant. I cast my vote for Steak and Shake too!