[ljones190]

Originally Posted by NJblue

Despite the many glowing reviews of T&D, I must say that I am very disappointed in how they are bidding (or rather, not bidding) our project. We had them (the additions/birdcage people, not the pool and spa part of T&D) come out 2 1/2 weeks ago on a Wednesday. We were told that he would work on the quote and get it to us by Friday or first thing the next week. As of the following Wednesday, I still had heard nothing so I called. I was told that the glass company had not yet responded with what a particular window would cost and that they would email the company and find out what was taking so long. The following Wednesday I called again, they said they still hadn't heard from the glass company. I asked if they could give me their quote for everything but that window and just provide their estimate for upper and lower bound for the window. They said they would. I'm still waiting.

For a company that has received so many rave reviews, I can't understand the lack of professionalism on their part in getting a quote to me and communicating with me the reason for any delays. If it weren't for the positive reviews I've heard about them, I would have scratched them from the list of contenders long ago.

Has anyone else had this problem with them? How about once they start a job? Do they give you a run around about getting it completed in a reasonable time frame?

They quoted me quickly and started the job on time with no money down and completed the job as scheduled. I am not in TV but my property manager said the job looks good and appears to be completed. I e-mailed them over the weekend and they responded this morning indicating they would bill me as soon as they had the building inspectors sign off. We will see it next weekend when we are in TV. Will update this after I arrive.