After reading about Five Star Golf Carts I called to schedule service on my cart. I made the call and was told that he would be there between 10 an 12 o' clock. At 10 am Shon arrived on time and driving an impressive looking truck and trailer, two BIG pluses. He listened to my concerns and went about checking my cart. I had read that he had worked for Golf Cart Connection, which meant a lot to me as I had many previous dealings with them. It was a great company and I enjoyed doing business with them. It was a very good experience having Shon service my golf cart. I previously tried at two different times to obtain parts or set up service for my cart at Cart World. My calls were not returned and in one case when I walked into the service counter it was like I wasn't there. Shon was the complete opposite of Cart World's customer service.