I agree with Hancle that the notice(s) probably went to the wrong address. Nothing beats face-to-face contact for resolving problems like this (in the case of snowbirds, make that telephone contact). Give them a call to discuss the account, the billing address, etc. You want to ensure your termite protection coverage was properly transferred from the old to the new owner. If you can't get a human on the phone to discuss your account, someone who can make decisions, provide info and resolve problems, well IMHO that is an indication that maybe I should get another company to deal with.
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