My Att cell service dropped so many calls I did the same thing and called them. They told me a new antenna was going to be turned on the beginning of june and another the beginning of august. I too was told they were going to do a "report", that was in may.
I called again june 8th and was told "I see no new antennas were set to be turned on in june"
They also had me go thru my phone and they tested my phone, nothing helped, untill I switched to verizon, and I havent had a dropped call yet and talk where ever I want. Problem solved.
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