Quote:
Originally Posted by salpal
My Trip to the GYN Today. (Female doc last name begins with H)
I had an appointment for Noon and because it was the first time seeing this doctor, I arrived at 11:30 to fill out paperwork, which was completed by 11:40.
At Noon, the receptionist said to me: “Mrs. Salpal, why don’t you go get some lunch and come back around 1 pm.
Me: What? My appointment is at Noon.
Rec: Well, the doctor just left for lunch and she will not be back till around 1 pm.
Me: Are you serious? I have a Noon appointment and she left for lunch knowing that a patient was here?
Rec: Yes, I am sorry, but she got backed up all morning.
Me: Why didn’t she wait to go to lunch till after she saw me?
Rec: Because she has a completely booked afternoon.
Needless to say, I informed the Receptionist that I knew it was not her fault, but that this was unprofessional and unacceptable and I left. So, am I to assume that it is assumed that because most people in The Villages are retired, their time is of no value???
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salpal:
I had a similar experience in CT. I had a job that only paid for the hours I worked. I called the doctor's office and make it very clear to the receptionists that since the doctor started at 7:30 Am, I needed to be the first patient in that day.
When I arrived before 7:30 AM, I was the fourth patient in line. When I made it clear I was not happy, the doctor informed he changed the scheduling as he saw fit. Since then, I've come to understand his personnel are trained to do what he wants, as it is his business and he runs as he sees fit. I feel sorry for them as it is my impresssion, he can be difficult depending on his mood.
Retired or not retired, the short answer is NO. The doctors time is the only important schedule.
I can't wait to move to TV as I will seek a doctor who tries to establish a working relationship with their patients and keeps his/her appointment times somewhat on schedule. I realize emergencies happen but that should be the exception.