Quote:
Originally Posted by salpal
My Trip to the GYN Today. (Female doc last name begins with H)
I had an appointment for Noon and because it was the first time seeing this doctor, I arrived at 11:30 to fill out paperwork, which was completed by 11:40.
At Noon, the receptionist said to me: “Mrs. Salpal, why don’t you go get some lunch and come back around 1 pm.
Me: What? My appointment is at Noon.
Rec: Well, the doctor just left for lunch and she will not be back till around 1 pm.
Me: Are you serious? I have a Noon appointment and she left for lunch knowing that a patient was here?
Rec: Yes, I am sorry, but she got backed up all morning.
Me: Why didn’t she wait to go to lunch till after she saw me?
Rec: Because she has a completely booked afternoon.
Needless to say, I informed the Receptionist that I knew it was not her fault, but that this was unprofessional and unacceptable and I left. So, am I to assume that it is assumed that because most people in The Villages are retired, their time is of no value???
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Knowing how often office nurses and especially receptionists have their own little kingdom and power base at the front desk, I would wonder if the doctor even knew you were there.
I have seen plenty of dr. office receptionists and nurses who would make the "executive decision" to tell the doctor that you were not going to get there until 1:00.
I would call this dr. and leave a message for her to call me "at her convenience". If asked what it is regarding, I would say "the appointment I had and came to".
The dr. should be told by you, straight from the horse's mouth what happened. I would bet the dr. doesn't know you were there and that the receptionist sucked up to her by saying, "Oh, go ahead and go to lunch....you're working SO hard today.....and your 12:00 patient isn't coming until 1:00 now anyway."