Not sure how this doctor runs her office but that is highly irregular and wrong!
Being a former medical receptionist I do know that "some" doctor's can act as if they are god (small g is intentional). A good receptionist would have been able to defuse this situation pretty well. I've only had one somewhat bad experience with a medical office here in T.V. (pain clinic in Laural Manor) where the receptionist really could use some "GOOD" training!!! The doctor there is excellant but his receptionist doesn't have good people skills (this is foremost "key"). I've had quite a bit of experience here in T.V. with various medical offices and would say that the others have been highly professional.
I would definately follow up on this experience with BOTH a phone-call to the doctor and a letter as well. A little oil to a squeeky wheel sometimes gives good results.
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